Emergency Response

Under Attack? Start Here.

Take a breath. Incidents are recoverable — and the next few decisions matter more than the last few hours. Call us now, or email with INCIDENT in the subject line for priority response.

📞 Call (608) 448-6075 🚨 Email Priority Response
Most investigations begin within one business day No existing contract or retainer needed Madison, WI — serving clients nationwide

What Are You Dealing With?

Two different emergencies, two different playbooks — pick the one that looks like your morning.

📧

Hacked Email or Fraudulent Wire

A vendor never received the payment you sent. A "banking change" turned out to be fake. Customers are getting strange emails from your staff, or there are mailbox rules nobody created.

  • Microsoft 365 and Google Workspace investigation
  • Attacker eviction and verified cleanup
  • Wire recall and fraud reporting guidance
Email Compromise Response →
🚨

Ransomware or Other Active Incident

Files are encrypted, systems are locked, there's a ransom note — or you're seeing signs an attacker is inside your network right now and you're not sure how far they've gotten.

  • Rapid containment and investigation
  • Full attacker eviction, not just cleanup
  • Recovery guidance and notification support
Incident Response →

While You're Waiting: Do These Four Things

  1. 1
    If money has moved, call your bank first

    Ask for the fraud department and request a wire recall, then report at ic3.gov. Every hour reduces the odds the funds are still reachable — this matters more than anything an investigator does later.

  2. 2
    Isolate — don't power off

    Disconnect affected machines from the network (unplug the cable, disable Wi-Fi), but leave them running. Powering off destroys evidence in memory that can determine what the attacker did.

  3. 3
    Preserve everything

    Don't delete suspicious emails, wipe systems, or "clean up" before the investigation. The evidence determines what was accessed — and what your legal and insurance obligations are.

  4. 4
    Start a timeline

    Write down what you know while it's fresh: when things were noticed, who was involved, what's been done so far. Ten minutes of notes now saves hours of investigation later.

What Happens When You Call

  • A practitioner answers — not an intake queue
  • We triage the situation and scope the response on the call
  • Clear, fixed-scope quote — new clients pay a 50% deposit to begin
  • Most investigations begin within one business day

Not an emergency?

The best time to prepare for an incident is before you have one. Cyber CPR builds and stress-tests your response plan on a calm Tuesday instead of a chaotic Friday night.

Learn About Cyber CPR →