Incident Response
Rapid containment, thorough investigation, and full attacker eviction — when every minute matters.
When Seconds Count, Experience Matters
A security incident doesn't wait for business hours. Ransomware executes at 3 AM. Data exfiltration happens quietly over weekends. Business email compromise unfolds while your IT team is handling other priorities.
Helm's incident response practice delivers fast, methodical, and thorough response — from the first call through full attacker eviction and operational restoration. We've seen how breaches unfold across industries, and we know what it takes to stop them, contain the damage, and get you back to normal.
Unlike large firms that dispatch a junior team, you get direct, experienced practitioner involvement throughout your engagement.
IR Retainer Programs
Don't wait until you're breached to establish a relationship with your IR team. A retainer agreement ensures you have priority response, pre-negotiated rates, and a partner who already knows your environment when the worst happens.
- Priority response SLA (hours, not days)
- Pre-engagement environment documentation
- Reduced incident response rates
- Proactive threat briefings included
Our Incident Response Approach
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1Initial Triage & Containment
Rapid assessment to understand scope and implement immediate containment measures. Stop the bleeding before beginning the investigation.
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2Forensic Investigation
Thorough log analysis, endpoint investigation, and network traffic review to establish the full timeline — initial access, lateral movement, data accessed, and persistence mechanisms.
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3Attacker Eviction
Systematic removal of all attacker presence — malware, backdoors, persistence mechanisms, and compromised credentials. Verified clean before restoration begins.
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4Restoration & Hardening
Guided restoration of systems from clean backups with immediate security hardening to address the vulnerabilities that enabled the breach.
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5Post-Incident Report
Detailed documentation of the incident timeline, root cause, impact assessment, and a prioritized remediation roadmap to prevent recurrence.
What We Respond To
Containment, decryption assessment, attacker eviction, and restoration from clean backups with hardening against re-infection.
Account investigation, mailbox rule analysis, financial wire fraud assessment, and remediation of the authentication gaps that enabled access.
Scope determination of data accessed or exfiltrated, breach notification readiness support, and regulatory response guidance (HIPAA, etc.).
Long-dwell detection and eviction — identifying and removing threat actors who have been quietly in your environment for weeks or months.
AWS, Azure, and GCP environment investigation — compromised credentials, misconfigured access, and cloud-native attack techniques.
Password spray, phishing, and credential stuffing investigation — full blast radius assessment and access remediation.